Legal matters

Imprint

Publisher

Swiss Hair & Beauty Institute GmbH (Jonathan J. Redeker, MD) | Zugerstrasse 51 l CH-6330 Cham l Phone +41 (0)41 784 35 80 l jonathan@redeker.ch l www.redeker.ch REDEKER AESTHETICS is a brand of Swiss Hair & Beauty Institute GmbH

Concept and realisation

Metodio Trendafilov, © 2022 Paris France

The entire content of this website is the property of Swiss Hair Beauty Institute GmbH and is protected by copyright. All rights reserved. Please also note the terms of use and the privacy policy.

Stock photos used: Shutterstock Inc., Canva Inc., Adobe Inc.

GTU

Scope

This website is operated by Swiss Hair Beauty Institute GmbH (Jonathan J. Redeker, MD), Zugerstrasse 51, CH-6330 Cham. The website is intended for all persons who access it. The website and the General Terms of Use (GTU) are based on the relevant legal provisions of Switzerland. Persons who access the website (users) declare that they agree to the following conditions and in particular accept the exclusion of liability.

Changes to terms of use

Changes or additions to these general terms of use and the content on this website can be made at any time without notice and will be effective immediately upon publication on this website.

Access and availability

The user has no claim to access to this website or to error-free technical availability of the website. Swiss Hair Beauty Institute GmbH may block or restrict access to the website at any time and without prior notice.

Contents

The content on this website is intended solely to provide general information about REDEKER AESTHETICS and the services of Swiss Hair Beauty Institute GmbH as well as general information on medical issues. The information contained on this website about the services of Swiss Hair Beauty Institute GmbH does not constitute a binding solicitation or offer to the user.

Disclaimer

Swiss Hair Beauty Institute GmbH makes every effort to ensure that the information on this website is up-to-date, correct, complete and reliable. Nevertheless, no guarantee is given for this. Liability for damage attributable to information on these pages is therefore legally excluded. The information published on this website may be changed, supplemented or deleted at any time and without prior notice. Swiss Hair Beauty Institute GmbH excludes all liability for damage caused by viruses or other harmful elements. Swiss Hair Beauty Institute GmbH accepts no liability for third-party content on linked external websites, as permanent monitoring of the content of the linked pages is not reasonable.

Data protection

The following data protection declaration applies to the use of our website and the services offered on it, unless otherwise agreed in a specific contract. This data protection declaration informs you about the collection of personal data during your visit to this website. By using this website you agree to this data protection declaration.

Swiss Hair Beauty Institute GmbH undertakes to treat personal data as strictly confidential. Personal data will neither be sold nor passed on to third parties.

Collection of general data and information

Every time the website is accessed by a user or an automated system, a series of general data and information is collected. This general data and information is stored in the server’s log files. What can be recorded are the (1) browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system accesses our website (so-called referrers), (4) the sub-websites which are accessible via an accessing system on our website is controlled, (5) the date and time of access to the website, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system and (8) other similar data and information that serves to avert malicious attacks on our IT infrastructure.

This data and information is required to (1) display the contents of our website correctly, (2) optimise the contents of our website, (3) ensure the long-term functionality of our IT infrastructure and the technology of our website and (4) in In the event of a cyber attack, provide law enforcement authorities with the necessary information. Our medical practice can also evaluate this data and information statistically and with the aim of increasing the data protection and data security of its IT infrastructure. The data and information collected in this way will only be processed for the purposes mentioned above and stored separately from all personal data provided by a data subject.

The website can also be used without collecting personal data.

We would like to point out that data transmission over the Internet can have security gaps. If you fill out the contact form or receive an email request from you, it cannot be ruled out that third parties will gain access to the data.

Insofar as a legal relationship can be derived at all between Swiss Hair Beauty Institute GmbH and any users of this website, this is subject to Swiss law.

Links from other websites

This website may contain links to other providers’ websites. Our medical practice has no influence on these websites, their content, offers or availability or the data protection declarations and regulations applicable there. It therefore declines any liability.

Cookies and other services

Our medical practice may use cookies on its website to provide the best possible service and specific information. Cookies contain a so-called cookie ID, a unique identifier of the cookie, which assigns websites and servers to a specific Internet browser. A specific Internet browser can be recognised and identified via this unique cookie ID. The purpose of this recognition is to offer the users of this website an optimal visitor experience and to improve the website design.

Such information about the use of this website (including your IP address) can, for example in the case of Google Analytics, be transferred to servers abroad and stored there. Google Analytics uses this information, for example, to compile reports on visitors’ website activities. Google may also transfer this data to third parties if this is required by law or if third parties process this data on behalf of Google. Google and other cookie providers have their own privacy policies and regulations. The use and processing of data stored via cookies from third-party companies such as Google is outside the medical practice’s area of responsibility. It therefore declines any liability.

Our medical practice can use other services from third-party providers to integrate their content and services, such as videos or contributions, into the website. A corresponding integration always requires that these third parties can record and process the IP address and other information of visitors to this website.

In your browser settings you can block the use of cookies, request a warning before a cookie is created or delete cookies afterwards. Please note that if you block or subsequently delete cookies, this website may not be able to be used to its full extent or its display may be impaired.

Social media / social networks

This website may contain buttons (“social media plug-ins”) that establish contact with the servers of social networks (Facebook, Twitter, Instagram, etc.). By clicking on one of these buttons, you give your consent that certain data such as IP address, visit to the website, etc. will be transmitted to the respective operator of the social network. This data transfer occurs without any involvement from our medical practice. The data protection declarations and regulations of the respective social network apply.

Communication options

Due to legal regulations (“imprint obligation”), the website of our medical practice contains certain information that enables quick electronic contact and direct communication, which also includes a general e-mail address. If you contact us via the communication options offered on our website, your contact details and content will only be used to process and respond to your inquiry.

Please Note: Access to information and services on this website is via the Internet and is therefore an open network accessible to everyone. The transmission of your data via this website or via means of communication such as email, SMS or WhatsApp is generally considered unsafe. Our medical practice therefore declines any liability.

User rights

You have various rights regarding your data under data protection law. In particular, there is a right to information, correction and deletion (if the data no longer needs to be stored for legal reasons). The exercise of such rights usually requires that you provide clear proof of your identity (e.g. by providing a copy of your ID, where your identity is otherwise not clear or cannot be verified). To assert your rights, please contact our medical practice. We would be happy to provide you with further information in this regard.

Changes

Our medical practice may adjust this data protection declaration at any time without prior notice. The current version published on our website applies. If the data protection declaration is part of a contract with you, in the event of an update we will inform you of the change by email or in another appropriate manner.

GTC

Scope

These General Terms and Conditions (hereinafter referred to as GTC) govern the legal relationship between Swiss Hair & Beauty Institute GmbH and customers (hereinafter referred to as “patients”) who register for an appointment and/or make use of the services offered. REDEKER AESTHETICS is a registered trademark of Swiss Hair & Beauty Institute GmbH. These GTC and the medical information on the homepage are not a substitute for advice and/or treatment by physicians.

Service

Swiss Hair & Beauty Institute GmbH provides minimally invasive and surgical treatments in the field of plastic and aesthetic surgery as well as in the field of aesthetic medicine as a service (hereinafter “treatment”). Where required by law, treatments are carried out by a specialist or under the responsibility of a specialist. The duration of treatment depends on the individual requirements of a treatment carried out according to the art of science (“lege artis”) and is at our discretion.

Self-payer service

Our purely aesthetic services are excluded from cost sharing by health insurance companies. These services are self-pay services.

Suitability assessment

The assessment of suitability (“indication”) for treatment is carried out by the attending physician during the consultation and information session. Immediately before treatment, the indication and suitability for treatment are checked again.

Treatment of underage patients

Swiss Hair & Beauty Institute GmbH does not carry out purely aesthetic treatments on underage patients. Treatment of underage patients is only possible in exceptional cases (e.g. correction of a congenital malformation) with the written consent of a legal representative. We recommend that a legal representative is present at all appointments.

Making an appointment

Appointments can be booked by phone, in person at our practice in Cham, in writing (letter or email), or on our website.

Booked appointments are binding. If patients are unable to attend a booked appointment, we ask patients to cancel at least 48 hours in advance by telephone or in writing (letter or email). Over the weekend within 72 hours.

If the cancellation is made late or not at all, the booked treatment or at least CHF 100 may be charged at our discretion. This also applies to free consultations. If an appointment has to be postponed on our part, we will offer patients an alternative appointment and the treatment will be continued. Appointments can be postponed at any time and as often as necessary. There is no entitlement to compensation in any form if an agreed appointment cannot take place or cannot take place at the agreed time.

Treatment costs

The treatment costs vary depending on the complexity of the individual treatment. The costs indicated on the website are average values. An individual cost estimate is usually given to patients at the end of the consultation. The treatment costs are specified in the treatment contract and are binding. In addition, costs for external service providers (service costs from external affiliated clinics, anaesthesia, hotel services, etc.) may be incurred. These are then based on the terms and conditions of the individual external service provider and depend, for example, on the duration of the surgery or on the length of stay. Treatment costs that have been announced in a different way (verbally, in brochures or on the website) do not constitute a binding offer.The treatment costs vary depending on the effort. The prices stated on the website are average values. An individual estimate is usually given to patients at the end of the consultation. The treatment costs are bindingly determined in the treatment contract. In addition, costs may arise for external service providers (service costs of an external medical facility, anesthesia, overnight stays, etc.). These are based on the terms and conditions of the external service provider and depend, for example, on the duration of the operation/length of stay. Treatment costs that are announced in any other way (in particular verbally, in brochures or on the website) are not binding and do not constitute an offer.

Billing and Terms of Payment

Invoices for treatments must be paid within 10 working days of invoicing. If the fees are not paid on time, interest on arrears and other costs may be incurred. Outstanding claims and debt collection may be passed on to third parties. When booking an operation date, 10% must be paid immediately as a reservation fee. As soon as this amount has been paid, the operation is considered confirmed. The remaining 90% of the surgery amount must be paid no later than 10 working days before the surgery. If the surgery is rescheduled up to 10 working days before the surgery, the 10% reservation fee will be transferred to the new surgery date. In the case of a rescheduling less than 10 working days before the surgery, it is unfortunately not always possible to transfer or refund the reservation fee, since preparations and costs for the surgery have already been made. If the surgery is cancelled without rescheduling, the reservation fee can unfortunately not be refunded under any circumstances. It is not possible to transfer or offset the reservation fee against other services.

The responsible medical specialist determines the patient’s ability to undergo a treatment immediately before its start. If the patient cannot be treated for medical reasons, Swiss Hair & Beauty Institute GmbH will refund the medical specialist fee minus the reservation fee. Reimbursement of the costs incurred by any external service providers (e.g., hotel accommodation, costs of an external affiliated clinic, external anaesthesia) is not guaranteed and depends on their terms and conditions. A refund or reduction of the treatment amount is excluded if the hoped-for success has not been achieved despite professional treatment.

Success of treatment and warranty

All treatments at Swiss Hair & Beauty Institute GmbH are carried out professionally and lege artis. Further warranties and guarantees, also with regard to the compatibility and success of treatment methods and products used, are not given. This applies in particular to the aesthetic result, as this can develop in a very individual / patient-specific manner despite careful execution of the treatment. Complications and side effects can also occur during treatments, which may impair the success of the treatment. There are no claims such as warranty rights (correction etc.) if the treatment does not lead to the desired functional or aesthetic result or does not meet the patient’s expectations.

Notification of treatment deficiencies

If treatments have not been carried out according to the patient’s wishes or have not led to the desired result, we ask patients to report these defects in writing as soon as possible, but no later than 3 working days after the patient was able to recognize the defects, otherwise all warranty rights are excluded. We will then work together to find a suitable solution.

Possible corrective treatment

In the case of corrective treatment (if deemed necessary by the attending physician), surgical and/or medical treatment is free of charge. Any material costs and external service costs incurred, e.g. for anesthesia, an external medical facility, overnight stay, material consumption, etc. are to be borne by the patient on a pro rata basis. Corrections for treatments with botulinum toxin and filler are possible free of charge within 2 weeks at our discretion. Further follow-up treatments will be charged in full. The physician’s instructions must be strictly followed. This also includes pre- and post-treatment. Failure to do so will invalidate any claim to corrections or follow-up treatments. Swiss Hair & Beauty Institute GmbH reserves the right not to treat or to discontinue treatment in the event of refusal.

Compensation for damages

The liability of Swiss Hair & Beauty Institute GmbH and its vicarious agents is limited to gross negligence and willful misconduct. The above limitations of liability shall not apply in the event of culpable injury to life, limb or health or in the event of fraudulently concealed defects. In the event of a breach of material contractual obligations, any claims for damages shall be limited to typical and foreseeable damages. Claims for damages against Swiss Hair & Beauty Institute GmbH expire three months after the contractually agreed termination of the treatment if the claims are not asserted within this period. Swiss Hair & Beauty Institute GmbH cannot be held liable for damages caused by incorrect information and/or omission of essential information by patients.

Warranty for external medical service providers

In the case of services carried out in external facilities, there is a separate legal relationship between the patient and the external service provider for the outpatient and inpatient services provided by such external facility that go beyond the medical services provided by Swiss Hair & Beauty Institute GmbH. Swiss Hair & Beauty Institute GmbH is not responsible and not directly liable to patients for any breaches of duty in relation to the services provided by the affiliated external medical service provider.

Obligations

Patients are obliged to act in accordance with the principle of good faith and in particular

  • provide truthful information about their person, their health and their physical condition;

  • provide us with their correct contact information;

  • be solvent when booking our services;

  • promptly notify us of any insolvency occurring during treatment;

  • to follow our instructions when undergoing our treatments (in particular our pre- and post-treatment instructions);

  • only provide us with information and documents that patients are entitled to and that may be shared with us.

If these obligations are violated, we are entitled to refuse to treat the patient. Patients also agree to bear any costs being incurred because of this violation.

Patient data protection

To carry out our medical- and surgical treatments, Swiss Hair & Beauty Institute GmbH is dependent on processing patient data, which may be subject to patient data protection laws (Art. 321 StGB). Patient data are always treated confidentially and are only used and processed within the framework of the applicable data protection laws.

Release from medical professional secrecy

Patients expressly release the physicians and employees of SWISS HAIR & BEAUTY INSTITUTE GmbH, insofar as they are subject to professional secrecy, from professional secrecy with regard to all information and documents that patients make available to SWISS HAIR & BEAUTY INSTITUTE GmbH, insofar as these are necessary for any diagnostics, for treatment, for aftercare, and for invoicing and collection. Patients agree that

  • Swiss Hair & Beauty Institute GmbH can provide the debt enforcement office with the information required for the debt enforcement in the event of a sustained default in payment and

  • Swiss Hair & Beauty Institute GmbH can provide the competent court with the necessary information for enforcing the claim value of the contract.

Severability clause

Should a provision of these GTC or a supplement to the GTC be or become invalid, this shall not affect the validity of the remaining GTC.

Final provisions

SWISS HAIR & BEAUTY INSTITUTE GmbH reserves the right to change these GTC at any time. For signed contracts between SWISS HAIR & BEAUTY INSTITUTE GmbH and patients, the version valid at the time of signing applies.

The place of jurisdiction is in Zug. Swiss law shall apply.

These GTC are valid from 01.07.2023.